Tenants

We’ll match your budget to the best possible property

We understand that it’s your home, even when it is rented. It’s your place to relax, to have fun, to escape to or entertain your friends. Finding people their dream homes is our passion at Jordan and Halstead, and our experienced team do everything they can to help you feel at home in your rental property. With the rental market becoming increasingly competitive, it’s important to have a letting agent who understands the unique challenges renters face, and knows the market in your area, to make sure you get the home that’s perfect for you. That’s exactly what our team does for all of the tenants that choose to rent with us.

Why choose us?

We have been in the industry for a long time. When it comes to knowledge of the local property market in the North West, no one comes close to the Jordan & Halstead team. Our directors are much more than just the name above the door and play a close and important role in everything we do here – our carefully cultivated team of local experts is here to help any tenant to make the most of their rental property.

Our team is dedicated to working alongside you every step of the way. We’ll take our time to understand your needs and requirements so that we can better advise you in finding the ideal home that fits all these needs.

We know that the property market can be incredibly confusing, which is why we aim to provide simple and straightforward answers to your questions, alongside advice that is honest and clear to understand. Our team has close experience with the local rental market and we help tenants find their ideal rental property all the time here at Jordan & Halstead.

Relationships between tenants and landlords can sometimes be difficult to manage, which is why we will work with both parties to ensure that everyone is treated fairly and is supported, happy and comfortable – creating a positive tenant-landlord relationship that is built to last.

Pay your rent online

Report any issues online

24 hour tenant helpline

Tenant & landlord help

Tenant renewals

Tenant fees

Get in touch with us

Tenant Fees

Explanation of our Tenant Fees

We would like to provide clarity of the fees that may become payable during a tenancy you are looking to enter into. We believe you should understand these before you make any decision about a property or before you decide to view a property.

Acceptance of any offer will be subject to contract, referencing and Immigration checks. You will need to pay the Rent and Deposit that is due under a Tenancy Deposit, or where the landlord is offering the property with a deposit replacement guarantee product, and you wish to take up this option, you will need to provide proof that you have purchased such a product by providing us with a copy of the insurance certificate before a tenancy can start.

Referencing and Right to Rent Checks – You will be asked to complete an application before referencing can be undertaken, you should also provide an original photographic Identification (e.g. passport, National ID card, VISA, resident permit, driving licence) and Proof of Residence (e.g. original utility bill, council tax bill or bank statement all of which much be less than 3 months old) if you have any queries relating to this please speak to the branch you are dealing with.

You should be aware that the need for a guarantor may not become apparent until your referencing (including references for any joint tenants) has been completed. Where a guarantor is required they will need to complete an application form and provide photographic identification and proof of residence.

Referencing will cover a check against the credit file and public records of the individual, an Anti-Money Laundering check, confirmation of employment and salary details, confirmation of previous tenancy details, right to rent checks, reporting the results of all those checks to your prospective landlord to see if your application is acceptable.

Tenant deposit

A deposit equivalent to a month’s rent plus £100 will be required to be paid at the start of the tenancy. This is subject to referencing.

The Renting Homes (Fees etc.) (Wales) Act 2019 permits certain fees/ charges to be made where a tenant has defaulted on or breached their obligations under their Tenancy Agreement

Fee type

Explanation

Default fee for late payment of rent

Chargeable from 14 days arrears calculated on the interest at 3% above Bank of England base rate on the late payment of rent for each day that the payment is outstanding.

Loss of key or other security device

Landlords and letting agents can charge a tenant a fee to cover the cost of replacing the lost key or security device (e.g. fob, electronic device for garage doors/ security gates)

Payment on termination of a tenancy

Landlords and letting agents can require a tenant to make a payment for an early termination (surrender) of the tenancy agreement at the tenant’s request.

Company application fee

£100 including VAT

Please ask us to explain the application and move in process to you and we will be happy to answer any questions you might have now or during the application process.

download sample occupational contract